Shipping and Returns

Shipping Information
Making a purchase from Ethosheaven could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we will need to be able to complete the order.

All orders will be processed with free packaging and postage worldwide. Orders to the UK will have a royal mail tracking number and should arrive within 2-3 working days. Oversea orders are sent by Royal Mail and handed over to your postal service in your country. please allow up to 28 workings days, but on average they should arrive within 14 working days. Import and customs sometimes in the 27 EU countries have a back log of items to be processed due to Brexit and the new EU VAT rules for goods posted from the United Kingdom.

We accept PayPal and credit/debit card payment though PayPal. If you are shopping outside the UK, you can choose the currency of your choice you would like to pay in USA $ Euros or AUS$, which will then be shown on your statement. You can safely place your credit/debit card details on our secure web site, but for security reasons, credit/debit card details should not be sent by e-mail or through the post. We can also take orders and payments over the phone, please contact us with your phone number so we can call you back https://www.ethosheaven.com/contact.html

We accept Visa and MasterCard credit/debit card payment. All card payments are secure and you are covered by PayPal. All orders will be processed on the day the product is ready to be shipped. On the very rare occasion that your order is not in stock, you will be notified.

You will receive an e-mailed confirmation of your order; this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All orders will be posted free of charge and a picture of proof of postage upon request.

Returns of Damaged Goods
We use Royal Mail and international shipping global overseas service with Royal Mail to deliver orders, if your purchase from Ethosheaven and is in some way damaged in transit, please notify us within 24 hours of delivery. We will send you a pre-paid self-addressed padded envelope bag for the return of the damaged product(s) Once we have received the damaged goods, we will send out a replacement order. Please note that we require the speedy return of damaged goods so we can claim against the courier. If you cannot return the damaged goods will cannot send you a replacement.

Returns of Unsatisfactory or Unwanted Products
When you receive your order, if you have decided to change your mind or find your purchase is either unsatisfactory or unwanted, we will offer a refund to your credit/debit card. We are able to do this if the goods are returned to us within 5 working days of their original delivery receipt. The returned goods must be in a condition for re-sale; undamaged, unopened and in their original packaging. It is the customer's responsibility to pay for the cost of the return postage and the goods remain the responsibility/property of the customer until they are signed back into stock at Ethosheaven. We would advise all customers returning goods to use registered or recorded delivery method, or a shipping method where the goods can be tracked. We cannot offer a refund on the original purchase delivery or return postage costs. Additionally, there will be a 20% re-stocking charge.